Training set to prepare service providers for Super Bowl visitors
Friday, October 21, 2011 9:20 AM by Josh Duke
With hundreds of thousands of visitors expected to descend upon Central Indiana in a few months for Super Bowl XLVI, the Hendricks County Convention and Visitors Bureau and Metropolis Shopping Center in conjunction with the Super Bowl Host Committee will offer free training sessions next month in Plainfield to prepare its service providers. The staffs of any service providers, such as hotels, restaurants, attractions and even municipalities, as well as individuals who plan to volunteer to help at Metropolis - Hendricks County’s Super Celebration site - are encouraged to attend one of two in-person Super Service training sessions Nov. 2. The sessions will include tips and techniques to exceed visitors' expectations and continue to position Central Indiana as a premier location for meetings, conventions, trade shows and special events. “We already have a fantastic front-line hospitality presence,” said Jamie Bohler Smith, associate director of the Hendricks County Convention and Visitors Bureau. “But we are excited to share this information so they are better prepared and equipped to reveal to the Super Bowl crowds what Hendricks County and this state has to offer.” The free 90-minute session will provide customer service principals, critical information about the state and its hospitality industry, Super Bowl facts and volunteer-specific training. Service providers are encouraged to register their entire staffs, though each session can only accommodate a limited number of participants. The two in-person sessions will be from 7:30 to 9 a.m. and 2:30 to 4 p.m. Nov. 2 at Serendipity at Metropolis, 2499 Futura Park Way, Plainfield. To register, go online to http://www.tourhendrickscounty.com/superservice.asp. For those who can’t attend the in-person training, online training also is available at that same website. “Super Service Training is a fantastic opportunity to share the Super Bowl experience with our hospitality industry and our communities in Hendricks County,” said Lance Angle, general manager at Metropolis. “This training will prepare our residents and businesses to showcase Hoosier hospitality at its best.” Upon registration, participants will be entered into weekly prize giveaways from the Host committee. Participants also will receive a pin and certificate after completing the training. The Hendricks County Tourism Commission d/b/a the Hendricks County Convention and Visitors Bureau attracts visitors to the county by promoting and developing tourism, which stimulates economic growth and enhances quality of life. Find us on Facebook by searching Hendricks County Convention and Visitors Bureau and become a fan for updates and reminders, contest info and much more. You can also follow us on Twitter @FastTracktoFun. For more information, visit our website at TourHendricksCounty.com or call (317) 718-8750.